This Security Policy summarizes the safeguards Masta Voice AI uses to protect accounts, uploaded files, transcripts, reports, generated audio, usage data, and billing workflows.
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The English version of this legal page is the source of truth. Any translated interface text, machine-translated text, or future translated version is provided for convenience only. If there is any conflict or difference in meaning, the English version prevails.
1. Security approach
Masta Voice AI uses administrative, technical, and organizational safeguards designed to protect the service and customer data from unauthorized access, misuse, loss, or disclosure.
Security is an ongoing process. We continue improving controls as the product, infrastructure, customer base, and threat environment evolve.
2. Account access
Access to customer workspaces is controlled through authenticated sessions and account-based authorization.
Customers are responsible for using valid email accounts, protecting login access, and ensuring only authorized users access their workspace.
3. Uploads, reports, and generated files
Uploaded media, transcripts, summaries, translations, reports, and generated speech are handled through service workflows designed to keep content tied to the correct customer account and processing session.
Where file streaming, object storage, or signed access mechanisms are used, they are designed to reduce unnecessary public exposure of customer files.
4. Operational logging
We may use logs for security monitoring, debugging, abuse prevention, reliability, usage metering, billing support, and incident review.
Operational logs are not intended to be public content and may be retained as needed for security and service operations.
5. Third-party infrastructure
Masta Voice AI may rely on selected infrastructure, hosting, storage, AI, payment, email, analytics, or support providers to operate the service.
Provider security, availability, location, and controls may affect how data is processed and protected.
6. Incident handling
If we identify a security incident that materially affects customer data or service security, we will investigate and take reasonable steps to contain, remediate, and communicate as appropriate.
7. Responsible reporting
If you discover a security issue, report it through support with enough detail for us to investigate. Do not exploit the issue, access other users’ data, disrupt service, or publicly disclose the issue before we have had a reasonable opportunity to respond.