This Privacy Policy explains how Masta Voice AI handles personal data, uploaded audio or video, transcripts, summaries, reports, account information, support requests, and billing-related information when you use our services.
Legal translation notice
The English version of this legal page is the source of truth. Any translated interface text, machine-translated text, or future translated version is provided for convenience only. If there is any conflict or difference in meaning, the English version prevails.
1. Information we collect
We collect information you provide directly, including account details, contact details, support messages, uploaded media, pasted media links, text entered for text-to-speech, correction feedback, and billing-related records.
We may also collect technical information such as device type, browser, IP address, session data, usage events, error logs, and security logs to operate, protect, and improve the service.
- Audio, video, transcripts, summaries, translations, and reports.
- Text-to-speech prompts and generated audio records.
- Account, plan, usage quota, subscription, and support information.
- Operational logs used for security, debugging, abuse prevention, and product reliability.
2. How we use information
We use information to provide transcription, summarization, reporting, translation, text-to-speech, file management, billing, customer support, security, abuse prevention, and service improvement.
We may use aggregated or de-identified usage information to improve product quality, capacity planning, language support, and reliability.
3. AI processing and service providers
Masta Voice AI may process content using internal systems and selected third-party infrastructure, AI, storage, payment, hosting, and communication providers. These providers are used only where needed to operate the service.
Uploaded content may be processed outside your country depending on infrastructure, provider location, and operational requirements.
4. Customer content ownership
You retain ownership of the audio, video, text, transcripts, reports, and other content you upload or generate through Masta Voice AI.
By using the service, you grant us permission to process that content only as needed to provide, secure, support, and improve the service in accordance with this policy and our Terms of Service.
5. Data retention
We keep account, billing, usage, uploaded files, generated outputs, support records, and logs for as long as reasonably necessary to provide the service, meet legal or accounting obligations, resolve disputes, prevent abuse, and maintain security.
Customers may request deletion of eligible account or content data through support, subject to legal, billing, fraud-prevention, backup, and operational retention requirements.
6. Security
We use reasonable administrative, technical, and organizational measures designed to protect customer data from unauthorized access, misuse, loss, or disclosure.
No internet service can guarantee absolute security. Customers are responsible for protecting their login credentials and ensuring they have the right to upload or process their content.
7. Your rights and choices
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal data.
To make a request, contact support with enough information for us to verify and process the request.
8. Changes to this policy
We may update this Privacy Policy as the product, law, infrastructure, or business operations change. The updated version will be posted on this page with a new last updated date.