This policy explains how cancellations, refunds, subscriptions, failed payments, billing support, and usage quotas work for Masta Voice AI.
Legal translation notice
The English version of this legal page is the source of truth. Any translated interface text, machine-translated text, or future translated version is provided for convenience only. If there is any conflict or difference in meaning, the English version prevails.
1. Subscription cancellation
You may cancel your paid subscription according to the available billing flow or by contacting support. Cancellation stops future renewals but does not automatically refund prior payments.
After cancellation, your access may continue until the end of the paid billing period unless otherwise stated in the billing flow or required by applicable law.
2. Refund eligibility
Refunds are reviewed case by case. We may consider refunds for duplicate charges, clear billing errors, failed provisioning, or other exceptional circumstances.
Refunds are generally not provided for used quotas, completed processing, generated reports, generated audio, change of mind, unused time in a billing period, or failure to cancel before renewal, unless required by applicable law.
3. Usage-based limits
Masta Voice AI plans may include monthly limits for minutes, reports, translations, text-to-speech characters, file size, storage, or other features.
Using plan quotas, generating outputs, or processing files may reduce refund eligibility because computing, AI, storage, and infrastructure costs may already have been incurred.
4. Failed payments and access limits
If a payment fails, access to paid features may be limited, paused, downgraded, or cancelled until payment is completed.
We may retry failed payments or require you to update billing details through the supported payment provider or billing flow.
5. Chargebacks and disputes
If you dispute a payment through your bank or payment provider, access to the related account may be limited while the dispute is reviewed.
Before opening a chargeback, we recommend contacting support so we can investigate billing issues quickly.
6. How to request billing support
To request help with a cancellation, refund, duplicate charge, failed payment, or billing issue, contact support and include your account email, payment date, plan, and a short explanation of the issue.